Keep Your Money Secure

PERSONAL INFO PROTECTION & PRIVACY

At Knoxville TVA Employees Credit Union, we know keeping your private information safe is more important than ever, and that’s why we work diligently to keep our Members’ information secure!

KTVAECU will never contact you to solely ask for your card PIN, card security code, or online banking credentials.

Control My Card by KTVAECU^®1

When you open a debit or credit card, you have full control. Download Control My Card by KTVAECU^® to turn your cards on and off anytime, anywhere! You can also control when and where you can use your card, as well as which merchants the card can be accepted at. Plus, Control My Card by KTVAECU^® allows for real-time alerts on all purchases.

Parents can use Control My Card by KTVAECU^® to monitor their kids’ card activity and manage where they can use their cards.

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Card Fraud Text Alerts²

Scammers and other fraudsters don’t take time off, and neither do we! Whenever you open a debit or credit card with us, you’re automatically enrolled in our Card Fraud Text Alerts Program. If there is any suspicious activity on your account, we’ll text you. If you don’t recognize the transaction, you can file a dispute claim over the phone, online, or in a branch!

You can change your Card Fraud Text Alerts in online banking.

ONLINE BANKING LOGIN

Online Banking³ Security Features

Online Banking makes monitoring your accounts quick and simple, and with security features like security questions, password requirements, and two-step verification, your accounts are more secure than ever!

Mobile Banking⁴ Security Features

When you use our mobile app, you have the same security protection as online banking but with the convenience of accessing your account on-the-go! Depending on your mobile device’s capabilities, log in options like facial recognition or fingerprint recognition allow you to access your accounts instantly and securely. Mobile banking makes it easier than ever to monitor your accounts for suspicious activity.

Text Alerts⁵

Text Alerts can be set up through online banking, so you don’t miss a thing on your accounts! You can set up alerts for deposits, purchases, or even when your balance falls below a certain amount.

¹Be sure the Credit Union has your latest email address before registering your card with Control My Card. Data and message rates may apply. Ask for details. Control My Card by KTVAECU® is a registered trademark of Knoxville TVA Employees Credit Union.
²Some restrictions may apply. Message and data rates may apply. Not all wireless carriers support FTEU (Free To End User) texting. If your carrier does not support these texts, you will continue to receive phone calls if unusual activity occurs on your card. Ask for details.
³Some restrictions may apply. Ask for details.
⁴Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier.
⁵Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Ask for details.

Disclosures

¹ Dividend Earnings Share Draft Account $500.00 minimum balance to avoid a service charge of $5.00 per month.