Control My Card - Knoxville TVA Employees Credit Union

Ready to upgrade your card security?

With Control My Card by KTVAECU^®1, it’s never been easier to protect yourself against fraud and keep your money secure! With just a few taps, you can:

Control when and where you can use your card
Control which merchants can accept your card
Limit spending amounts

Set up notifications for your card
Freeze/unfreeze⁴ card at any time
Monitor your kids card activity and usage

How to Freeze/Unfreeze Your Card

To freeze or unfreeze your card at any time, follow these steps:

Open the Control My Card by KTVAECU^® app or access it through the KTVAECU mobile app and sign in.
Tap Lock Card.
A box will pop up asking if you want to lock your card. Tap Lock Card.

A message will appear stating, “Card is locked.” No transactions will be able to clear your card until you unfreeze it.

To unfreeze your card, follow these steps:

Open Control My Card by KTVAECU^® through the Control My Card by KTVAECU^® or the KTVAECU mobile app and sign in.
Tap Unlock Card.
A box will pop up asking if you want to unlock your card. Tap Unlock Card.

You can now begin using the card again.

HOW TO SET UP NOTIFICATIONS

To set up notifications for your card, follow these steps:

Open Control My Card by KTVAECU^® through the Control My Card by KTVAECU^® or the KTVAECU mobile app and sign in.
Tap Alerts & Controls.
Tap Alerts.
From here, you can choose to receive alerts for all transactions, no transactions, or customize your alerts.
Tap Let me customize my alerts and choose what you would like to receive.

enroll in Control My Card

Logging in to the mobile app
Select “Control My Card” from the side menu
Download the Control My Card App
Follow the prompts and set your security preferences
You’re all set!

FOR PARENTS

Control My Card by KTVAECU® is a great resource for parents whose kids have a debit card! You can manage nearly every aspect of their card, like when and where their card can be used, what merchants their card can be used for, as well as freezing and unfreezing the card. You can also set up real-time notifications for their card, so you never miss a transaction.

¹Be sure the Credit Union has your latest email address before registering your card with Control My Card. Data and message rates may apply. Ask for details. Control My Card by KTVAECU® is a registered trademark of Knoxville TVA Employees Credit Union.
²Apple®, the Apple logo, iPhone, iPad, Apple Pay, Touch ID are registered trademarks of Apple Inc. Adding, storing, and using your debit or credit card number in Apple wallet means you accept and agree to abide by the terms and conditions. You are solely responsible for maintaining the confidentiality of your Apple credentials and means to access this application. Knoxville TVA Employees Credit Union is not responsible for the service, quality, performance, or accuracy regarding Apple Payment Services, only for supplying information securely to the digital wallet provider to allow usage of your debit or credit card in the digital wallet. Apple Payment Services or other third parties such as wireless companies or data service providers may charge you fees.
³Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Google is a Registered Trademark of Alphabet, INC.
⁴Card transactions can only be authorized on cards in Control My Card unfreeze status. The cardholder is responsible for setting freeze and unfreeze status' on eligible cards through Control My Card app.

HOW WE USE COOKIES

SPECIAL HOLIDAY HOURS

Upcoming Banking Conversion

Here's something you shouldn't miss!