Contact Us

CONTACT US

CALL

(865) 544-5400
TOLL-FREE:
(800) 467-5427

Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 1:00 PM

TEXT¹

(865) 544-5435
You can text the Credit union with questions! It's an easy way to stay in touch and get the answers you need.

EMAIL

justask
@tvacreditunion.com

Questions, comments, or concerns? Send us an email.

CHAT²

Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.

VISIT

Come visit us at any of our Branch locations!

LOCATIONS

ADDITIONAL SUPPORT NUMBERS

TELEPHONE BANKING³

(865) 544-5675

Check your balance, transfer between accounts, review charges, and more, 24/7!

BILL PAY⁴ SUPPORT

(84 4) 608-1894

Get help setting up new Bill Pay payments and managing existing payments.

ONLINE/ MOBILE SUPPORT

(865) 544-5400

Get assistance with online banking and the KTVAECU mobile app.

REAL ESTATE LENDING

(865) 544-5409

Get answers to your questions about home loans, refinancing, home equity loans, and payoff requests.

CONSUMER LENDING

(865) 544-5626

For questions about consumer loans or to manage loan applications, call our Consumer Lending department.

REPORT FRAUDULENT
CARD ACTIVITY

For information on debit/credit card disputes, please visit the Card Disputes Page.

If you have additional questions, please call (865) 544-5490 during regular business hours.

REPORT LOST OR
STOLEN CARD

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.

MAIL

General Address

P.O. Box 36027
Knoxville, TN 37930

Real Estate Lending
Error Resolution & Information Requests

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

If mailing payments, be sure to add adequate time for mail services to deliver payments.

MORTGAGE / HOME LOANS QUESTIONS
(865) 544-5409
EMAIL US

MORTGAGE PAYOFF REQUESTS
(865) 544-5409
REQUEST A PAYOFF ONLINE

Not all requests can be processed online.
Payoffs may also be requested by faxing a request to (865) 544-5698.

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General Address

Real Estate LendingError Resolution & Information Requests

Real Estate Lending
Error Resolution & Information Requests